In the face of potential disruption, I believe it is more essential than ever for businesses to delegate tasks so they can ...

Tawanda Selby Mudarikwa, a Zimbabwean digital entrepreneur, has transformed a small back office operation in his uncle’s tyre ...

WrkPod, Inc., a business process outsourcing with 10 years of presence in the Philippines, is expanding its workforce with ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Ikenna Odike, chief executive officer of Outcess, an integrated customer engagement and business process outsourcing company ...

New ‘Global Center of Excellence’ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...

AI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are ...

Concentrix, a leading business process outsourcing (BPO) company, has reported strong financial results for its fourth ...

The incident had taken place around 6.15 pm on January 7 in the parking lot of a multinational BPO, WNS Global Services, ...