The back-to-the-office push, in many cases ... maximize productivity and results, and meet team members individual needs. And then, of course, hold them accountable for delivering.

The back office is not a cost center-it directly links to customer experience programs. Based on Aberdeen's recent survey of over 400 contact center and back office leaders, an average of 16% of all ...

You may need to get creative if you want to bring your employees back to the office. You likely demonstrated resilience and innovation by enabling your team members to work from anywhere.